Travel Agent

MORE NEW AGENTS IN THE TTAND PIPELINE

The number of TTAND agents now tops 1,250, with support from 63 TTAND staff members, including 37 in Canada and 26 in India. “Why two teams? It helps keep costs down, and allows us to allocate more money for things like marketing and training,” said Friisdahl.

Flemming Friisdahl and Michael Friisdahl

That 1,250+ total includes 109 agents who joined TTAND in the past 18 months. In addition, there are 886 more people in the pipeline. “Some people say the retail travel industry is dying. I don’t think so,” said Friisdahl.

Training the newcomers

Travel Agent

Planning a holiday can be stressful — that’s where travel agents come in.

But now, travelers have another option: chatbots like ChatGPT, Bard AI and Microsoft Bing. Simply input a prompt and watch the travel recommendations pour in. The best parts? It’s instantaneous and, for the most part, free.

But which is better when it comes to planning vacations?

Intrepid Travel, a small group travel agency, accepted CNBC Travel’s request to find out.

CNBC asked both sides to plan a two-day trip for four friends, all in their mid-20s, to Melbourne, Australia.

Here’s how they fared.

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